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Order Delivery Delayed

#TKT-1234OpenHigh Priority

Created on June 15, 2023 • Last updated on June 16, 2023

Order
YouJune 15, 2023 - 10:30 AM

My order #ORD123456 was supposed to be delivered yesterday but I haven't received it yet. Can you please check the status?

Support AgentJune 16, 2023 - 11:15 AM

Thank you for reaching out. I apologize for the delay. I've checked your order and there seems to be a delay with the courier. I've escalated this to our logistics team and they will prioritize your delivery. You should receive it by tomorrow. I'll update you once I have more information.

Payment Failed but Amount Deducted

#TKT-1233In ProgressHigh Priority

Created on June 10, 2023 • Last updated on June 14, 2023

Payment
YouJune 10, 2023 - 3:45 PM

I tried to place an order but the payment failed. However, the amount has been deducted from my account. Order reference: ORD123455.

Support AgentJune 11, 2023 - 10:20 AM

I apologize for the inconvenience. I've checked your payment and can confirm that the transaction was initiated but not completed on our end. In such cases, the amount is usually reversed to your account within 5-7 business days. I've initiated a request to expedite this process. Please let me know if you don't see the refund in your account by June 17.

YouJune 11, 2023 - 11:05 AM

Thank you for checking. I'll wait until June 17 and update you if I don't receive the refund.

Support AgentJune 14, 2023 - 2:30 PM

I've received confirmation from our finance team that the refund has been processed. You should see it in your account within the next 24-48 hours. Please let me know once you receive it.

Product Quality Issue

#TKT-1232ClosedMedium Priority

Created on May 28, 2023 • Last updated on June 5, 2023

Product
YouMay 28, 2023 - 5:20 PM

I received my order of Himalaya Face Wash (Order #ORD123454) but 2 out of the 5 bottles are damaged. The seals are broken and the product is leaking.

Support AgentMay 29, 2023 - 9:45 AM

I'm sorry to hear about the damaged products. We take product quality very seriously. I've initiated a replacement for the 2 damaged bottles. Our delivery partner will contact you to collect the damaged items and deliver the replacements. You should receive them within 3-4 business days.

YouJune 2, 2023 - 3:15 PM

Thank you for the quick response. I've received the replacement products today and they are in perfect condition.

Support AgentJune 3, 2023 - 10:30 AM

I'm glad to hear that you've received the replacements. Thank you for your patience and understanding. Is there anything else I can assist you with?

YouJune 3, 2023 - 11:45 AM

No, that's all. Thank you for your help!

Support AgentJune 5, 2023 - 9:20 AM

You're welcome! I'm closing this ticket now. If you have any other questions or concerns in the future, please don't hesitate to reach out to us. Have a great day!

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